My team and I began with rigorous secondary research, delving into online forums and chat boards frequented by service dog handlers. To gain deeper insights, we distributed a survey across various online service dog handler spaces, garnering valuable feedback from 70 respondents. We then conducted user interviews and concept validation sessions with three survey respondants, refining our understanding of user needs and preferences. Finally, we went through a series of wireframing at various levels of fidelity and testing with users before landing on our final app and CUI, which we presented via video sketch.
My contributions to the success of our project included:
- Orchestrating comprehensive user research initiatives, including surveys, interviews, and concept validation sessions.
- Designing and implementing a survey using Qualtrics that was distributed across the web and garnered over 70 responses. The survey also was used as a tool to recruit interview participants from this niche group.
- Utilizing affinity diagramming techniques to synthesize findings, deriving themes that drove our selection of app features.
- Creating paper prototypes to visualize initial concepts, testing them in face-to-face sessions with users, and refining them into interactive wireframes using Adobe XD.
- Designing and implementing a chat bot prototype using conversation mapping tools like Chatflow.
